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All products purchased at JOLLYING stores or at an authorized agent or dealer are guaranteed 3 years of free warranty service. The free warranty period begins from the date the product is received.This warranty applies only to manufacturing defects, and does not cover natural wear and tear, negligence,accident, abrasion, exposure to extreme temperatures,solvents, acids, water, and the availability of damage caused by normal wear and tear, responsibilities not covered under warranty.The 3-year frees warranty does not cover any damage or loss to the following: fabric, Box shell,lining and detachable accessories.This warranty is global, but the owner of the product is responsible for any costs related to shipping products to a service center, including the cost of packaging, shipping and any applicable taxes.For detailed maintenance procedures , Please follow our official website: http://www.jollying.com/ .All JOLLYING service centers reserve the final authority for interpreting the above warranty and maintenance terms.

At JOLLYING, we strive to provide you with a seamless and reliable shipping experience to ensure that your orders reach you in a timely manner.

Order Processing

Once you place an order on our website, We will process your order within 24 hours. During peak season or promotional periods, processing time may be slightly longer, but we will do our best to send your order to you as soon as possible.

Shipping Cost

Standard shipping is free All Orders.
If you live elsewhere in the world, your shipping charges will be calculated at checkout. Please refer to the check out page for specific shipping costs. We will also check all the express and suggest the most suitable way for you.
Expedited and express shipping costs will be calculated at checkout.

Free Standard Shipping on All Orders . 
Please refer to the International Shipping below for the shipping policies of other countries.

Shipping Methods

We offer the following shipping methods for domestic and international orders:

• Standard Free Shipping: Estimated delivery within 7-15 business days.
• Expedited Shipping: Estimated delivery within 5-10 business days.
• International Shipping: Estimated delivery times vary depending on the destination country and shipping method selected.

Please note that delivery times are estimates and may vary depending on your location, shipping method selected, and other factors beyond our control.

Shipping Carrier

We work with a variety of shipping carriers around the globe, our shipping partners include but not limited to UPS, DHL, 4PX, UPSP, EUB, EMS etc. We will choose the best shipping carrier option available for your order so your parcel will arrive at yours ASAP.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost for your order during the checkout process before making a payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order directly on our website by visiting the "Order Status" page and entering your order number and email address.

International Shipping

For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the total cost of your order or shipping fees paid to us.

Note: Due to the tax reform policy If you have any questions about customs tariffs Please contact the customs of your country or us.

Delivery Issues

If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer support team at service@jollying.com with your order number and details of the issue. We will work with our shipping partners to resolve the issue and ensure that you receive your order as quickly as possible.

Contact Us

If you have any questions or concerns about shipping and delivery, please don't hesitate to contact us at service@jollying.com Our customer support team is here to assist you and ensure that your shopping experience with JOLLYING is hassle-free.

Q:What's your return and exchange policy?

A:Transforming travel is our mission, and we stand by the quality and design of everything we make (just ask the millions of travelers who’ve already gotten Jollying). We want you to love everything about Jollying products, too—which is why we offer free returns and exchanges on unused items for the first 100 days.

Q:How do I make a return?

A:Download a prepaid shipping label here or head to our contact page and fill out the form, and we’ll get back to you with the next steps. Please note that original shipping fees are non-refundable. Additionally, it may take up to two weeks for us to issue your refund.

Q:How much does shipping cost?

A:

We offer free UPS Ground on all orders $100 and above shipping to the contiguous US. But there are a few faster options too:

Suitcases (per unit)

UPS Ground to the contiguous US: free!

UPS Ground to Alaska, Hawaii, or Puerto Rico: $50

Faster: $50

Fastest: $80

Bags (per unit)

UPS Ground to the contiguous US: $10 for orders under $100, free for orders $100 and above

UPS Ground to Alaska, Hawaii, or Puerto Rico: $50

Faster: $35

Fastest: $50

Accessories (per unit)

UPS Ground to the contiguous US: $10 for orders under $100, free for orders $100 and above

UPS Ground to Alaska, Hawaii, or Puerto Rico: $35

Faster: $25

Fastest: $35