100 Days Hassle-Free Return: You can apply for free return or exchange within 100 days from the date of receipt of the product.

Note: Items returned must be in their unused condition with the original packing. No impact on secondary sales.

Return and exchange process:

1. Contact our customer service team to obtain a return authorization.

2. Fill out the return application form and send it back with the product.

3. We will process the refund or exchange after receiving the product and confirm with you.

365 Dyas Hassle-Free Warranty: Warranty period is 1-5 year vary from different products on Jollying from the date of purchase. Warranty coverage: product quality issues (excluding man-made damage). See more detail on JOLLYING Luggage Warranty.

1. Provide proof of purchase and product photos.
2. Contact our customer service team to explain the details of the problem.
3. Send the product back according to the customer service instructions, and we will repair or replace it.

Repairable products: All products within the warranty period and eligible for warranty.
Repair cost: Repair costs within the warranty period are free, and repair costs outside the warranty period depend on the specific situation.
Repair time: Generally 7-10 working days.