When you receive the product, please move the sliding part of the TSA lock where the zipper hardware is stored in the direction of the red arrow. Pull the released zipper handle along the zipper rail to open and close the bag.

While holding down the button in the center of the caliber, pull the bar out to its full length, then press and hold the button while pushing the bar in to adjust the length as needed.

Set a PIN code to prevent unauthorized access to your luggage in case of mistaken or stolen luggage.
1. Set the dial to 0-0-0 (factory lock code)
2. Slide the release part to unlock the zipper handle
3. Use a sharp object such as a ballpoint pen to press the reset button to the right of the dial until you hear a click
4. Set the dial to your own PIN code
5. Slide the release part until you hear a click

The factory default code is set to "0-0-0." *Please note. When setting your PIN, we recommend that you set a number that you are unlikely to forget and write it down somewhere.

TSA locks are customs locks used for security checks on transit luggage and cargo. Customs has a special TSA unlocking key, which can be used to open the corresponding lock.

The following payment methods are available.

·Credit card payments: JCB, VISA, Mastercard, American Express, Diners Club, Discover

·Convenience store payments: 7-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki

·Smartphone payments: PayPay, LINE Pay, Merpay, Rakuten Pay, au Pay, dPayment

·Deferred payment (BNPL): Payday

·Bank payments: Bank transfer, Pay-Easy

·Carrier payments: NTT Docomo, au

·Prepaid wallets: WedMoney, BitCash, NET CASH

·Alipay, WeChat Pay, UnionPay, toss, PAYCO, Grab Pay, paysafe, giropay, blik

Shop by category or use the search bar and filters to find the product that suits your needs.

When you find the product you want, click "Add to Cart" on the product page to add the product to your cart.

To make the checkout process faster and easier, we recommend you create a JOLLYING account. Sign in to your account and you will be able to view all your order details.

To complete your purchase:

Fill in your details such as shipping address, billing address, phone number, email address and recipient name -Choose your payment method.

Review your order and make sure it is correct.

Agree to the terms and conditions, proceed to checkout and complete the transaction.

You will receive a confirmation email of your order within a few minutes. This email will contain all your order details. Once your order has been shipped, you will receive a confirmation email.

Once your order is complete, we will send a charge to your designated account. If you cancel your purchase before it is shipped, we will usually refund your payment within 2-5 business days.

You can cancel your order before the product is shipped by contacting our Client Service at service@jollying.com. Currently, it is not possible to change your order even before it is shipped. Once your order has been shipped, it cannot be cancelled. However, you can return the item and place a new order.

If you would like to check the status of your order, please log in to your JOLLYING account. It may take a few minutes for your order history to appear in your JOLLYING account.
You can check the delivery status from the shipping completion notification you receive after placing your order, or from your order history in your My Page.
You can also contact customer service by sending an email to service@jollying.com.

If you experience any issues when ordering online, please contact our Client Services team who will be happy to assist you (service@jollying.com).

If you would like a receipt, please contact our client service with your order number and name. *As a rule, the receipt will be addressed to the person who placed the order.

If you want to check the status of your order after it has been shipped, please log in to your JOLLYING account.

Once your order has been shipped, you will receive a confirmation email from JOLLYING with a tracking number. You can use this tracking number to check the status of your order directly on the carrier's website.

If you placed your order as a guest, you can create an account on jollying.com or use the tracking number provided in your shipping confirmation email to check the status directly on the carrier's website.

We offer free shipping on orders over $100.

No, you cannot specify it.

All orders will be shipped within 24 hours and are expected to arrive within 10 to 15 days. Please understand if there is a delay due to force majeure such as natural disasters, traffic control, government actions, etc.

We want our customers to feel safe and secure when they receive our products. That's why we offer a 10-day return period for all purchases made on jollying.com.
Returns are accepted after authentication. Please contact our customer service team if you wish to return an item.
If the returned item is unused, undamaged, and in the same condition as when it was sent, we will refund the full purchase price. Please note that if it is not a product quality issue, the return shipping fee will be borne by you.
If you receive your JOLLYING item and find any damage, please contact our customer service immediately.

You may exchange your item after it has been authenticated.
If you would like to exchange your product, you will need to complete a return and place a new order.
Returns can be made within 10 days of receiving your order.
Please ensure that your item is unused, undamaged and includes all original packaging, and pack it in the original box it was delivered in.
Please note that items purchased online can only be returned from the same country as the original shipment. The return courier must be specified by us, and the return shipping costs for non-quality issues need to be borne by you.

Returns are possible within 10 days of receiving your order.
Please send your return cash on delivery.
Returns of products purchased online can only be made from the same country/region as the shipping country/region of the order. If you purchased in-store, please have your receipt ready and contact the store directly.
If you purchased online, you can process the return from your JOLLYING account.
Check the product you want to return from "Order History" and select "Return Item", and you will receive an email with details about the return. Please include the necessary information and return it to the address listed in the email cash on delivery.
Please make sure that the product is unused, undamaged, and has all the included items, and pack it in the same box as it was delivered. Once the returned product has been received, you will receive a "Return Item Receipt Notification" email.
Refunds take 2-7 business days from the date of receipt of the returned product at our warehouse.

Currently, products purchased online cannot be returned at JOLLYING stores. Please ensure that the product is unused, undamaged, and includes all packaging materials, and return it in the same box as it was delivered, with postage paid.

Refunds will be reflected within 3-5 business days via the payment method you used when placing your order. The time it takes to reflect the refund may vary depending on your financial institution. If you used cash on delivery, the refund will be returned to your bank account. For more information, please contact JOLLYING Client Service.

We accept returns and full refunds for products purchased on the JOLLYING online store and in the JOLLYING store within 10 days of receipt, provided the product is unused, undamaged and in good condition with all packaging.
Certain products, such as limited edition items and custom products, may have different return policies. Please check the Return Policy for details.
Please note that we only accept returns from the same country where the product was delivered.
For any other return inquiries, please contact Customer Service immediately.

The product warranty period is One to Five years from the date of delivery. It depends on different product collection.
For detailed warranty information, please refer to the "JOLLYING Luggage Warranty" on the footer section of the website.
It also describes what to do after the warranty period has expired.
In addition, the warranty for this product does not cover deformation, cracks, damage to the main unit, scratches, wear and tear, etc. caused by improper use, misoperation, or external forces (transportation or handling by the airline). If the luggage is damaged due to airline transportation or handling, please contact the airline for compensation.

If you have already registered your JOLLYING luggage, you will only need the serial ID and a clear image of the problem to claim the warranty. Please submit these via the "Contact" page. If you have purchased a JOLLYING product and have not registered the serial ID, please submit a copy of either your receipt/invoice or online purchase confirmation to claim the warranty.

If the problem or damage is determined to be due to a manufacturing defect such as material or process, and a technician is required, replacement parts and repair costs will be paid for by JOLLYING.
If the need for repair arises from normal wear and tear, or damage during airline shipping, excessive strain or rough handling, if you are unable to find your original purchase receipt, if the product is not covered under warranty, or if the product needs to be sent for repair, shipping, handling fees, or repair and related costs may be at your expense.
Global Support Services may be subject to local processing fees depending on where you live/travel.

Only in the case of "manufacturing defects (problems) and initial defects", free repairs will be made according to the product warranty period. In other cases, we will guide you to paid repairs regardless of the warranty period.

Our repair center will evaluate whether the product qualifies for free repair.

We offer you more clear support! If you want a fast and individual solution, we recommend that you contact us with all the details of your repair.

If your JOLLYING product is covered under warranty and the damage is determined to be due to a defect in materials or workmanship, or if we are unable to provide you with the necessary replacement parts, we will, at our discretion, provide you with an identical replacement part or a similar product in the series and not the original product.

Please let us know the area you are currently in (city, town, village name, zip code) and we will search for information on the nearest repair center.

Please let us know your JOLLYING serial ID, series name, size, delivery address, and the replacement part you would like to order.
We will check the parts inventory and if your claim is covered under warranty and parts are in stock, we will provide you with a part/shipping quote or a pick-up location based on your location.
If parts are requested for a warranty repair, the part cost will be borne by JOLLYING. Shipping/handling charges may vary depending on the part used or delivery address of the replacement part.

Yes, that's right. If we determine that we can repair your product using a replacement part or substitute, we will do so for a fee. Please contact us.

Registering your JOLLYING account is easy. You will also get access to all JOLLYING benefits. Please fill in your serial ID, name, and contact information on the JOLLYING page, and submit it with a photo of your receipt, invoice, or confirmation of your purchase from the online shop. Our staff will review it and send you a confirmation email.

If you don't have a serial ID, please click here.

No. You do not need to register with JOLLYING to use the warranty.
However, you will need a receipt to claim the warranty later. You will also not be able to use the benefits of registering. Therefore, we recommend that you register.

You can update or correct your information by logging in to jollying.com and going to "Account Settings." If you would like to delete your account, please contact JOLLYING Client Services by phone or through our contact form.

Click "JOLLYING Account" on the homepage of the website, or "My Account" in the menu of the mobile app.
Click "Forgot your password?" or click here.
Within a few minutes, you will receive an email to the email address registered to your account.
Follow the link in the email to set up a new password.

Please see our Privacy Policy for details.